Repair Satisfaction Guaranteed

Return Policy for Computer Services and Computer Parts

At Paragon PC Repair, we strive to ensure customer satisfaction by providing reliable and high-quality computer repair services and parts. Please review our detailed return policy to understand your rights and our obligations regarding returns and refunds.

1. General Policy

• Services: Refunds for services are offered only under specific circumstances outlined below.

• Parts: Returns and refunds for parts are subject to their condition, warranty terms, and manufacturer’s policies.

2. Computer Services Refund Policy

• Diagnostic Fees: Diagnostic fees are non-refundable as they cover the time and expertise involved in assessing your device.

• Service Guarantee:

  • If a service issue recurs within 30 days of the repair, we will reevaluate the problem at no additional cost.

  • Refunds for services will only be issued if the problem cannot be resolved after multiple attempts.

• Cancellation Policy:

  • Service appointments canceled at least 24 hours in advance are eligible for a full refund.

  • Same-day cancellations may incur a cancellation fee of up to $50.

3. Computer Parts Return Policy

• Eligible Returns:

  • Unused and unopened parts may be returned within 14 days of purchase for a full refund.

  • Opened parts are eligible for a return only if they are defective or damaged upon arrival.

• Non-Returnable Items:

  • Custom-ordered parts, software licenses, and items marked as “Final Sale” are non-returnable.

• Restocking Fee:

  • A 15% restocking fee may apply to returns of non-defective parts.

• Defective Parts:

  • Defective parts covered under the manufacturer’s warranty will be replaced or repaired according to their warranty terms.

4. Process for Returns and Refunds

• Requesting a Return:

  • Contact our customer support at techsupport@paragonpcrepair.com to initiate a return or refund request.

  • Provide proof of purchase, such as an invoice or receipt, along with a detailed explanation of the issue.

• Condition of Returned Items:

  • All returned parts must include original packaging, accessories, and documentation.

  • Items that are damaged due to misuse or improper handling will not be eligible for a refund or exchange.

• Refund Timeline:

  • Approved refunds will be processed within 7-10 business days of receiving the returned item.

• Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

5. Additional Notes

• Warranty Claims:

  • Warranty coverage for parts and services will follow the specific terms provided at the time of service or purchase.

• Third-Party Products:

  • Parts sourced from third-party vendors are subject to their return policies and warranty terms.

• Customer Responsibility:

  • It is the customer’s responsibility to back up data before any repair services. Paragon PC Repair is not liable for data loss during the repair process.