Refund Policy for Computer Repairs and Related Services

At Paragon PC Repair, we aim to provide exceptional services and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds on services and products related to computer repairs, laptops, and other IT services.

1. General Refund Terms

• Refunds are applicable only under the conditions specified below.

• Refund requests must be made within 7 days of service completion or product delivery.

• Proof of purchase (receipt or invoice) is required to process any refund.

2. Refund Eligibility for Services

2.1 Computer Repairs

• Service Not Completed: If we are unable to resolve the issue for which the service was requested, you are eligible for a full refund of labor costs.

• Recurring Issues: If the same issue reoccurs within 7 days of the repair and cannot be resolved after a follow-up attempt, a full refund of labor costs will be provided.

• Dissatisfaction: If you are unsatisfied with the service, we will investigate and offer a partial or full refund based on the circumstances.

2.2 Diagnostics Fees

• Diagnostics fees are non-refundable unless the repair was completed and the same issue reoccurs within 7 days.

2.3 On-Site Services

• On-site service fees are refundable only if our technician fails to perform the agreed-upon service due to their error.

3. Refund Eligibility for Products

3.1 Replacement Parts

• Defective Parts: Replacement parts provided by us are covered under a 30-day warranty. If the part fails within this period, we will replace it free of charge or issue a refund.

• Incorrect Parts: If the wrong part was installed due to our error, we will replace it at no additional cost or issue a full refund.

3.2 Laptops and Accessories

• New Products: Refunds for laptops or accessories purchased through us are subject to a 15-day return window, provided the item is in its original condition with all packaging and accessories included.

• Used or Refurbished Products: Refunds for used or refurbished laptops are allowed within 7 days of purchase, minus a 15% restocking fee unless the product is defective.

• Software: Software purchases are non-refundable once activated or installed unless a verifiable defect exists.

4. Refund Exclusions

Refunds are not applicable under the following conditions:

• Damage caused by customer misuse, neglect, or unauthorized tampering after the service or sale.

• Services or repairs not authorized or completed by Paragon PC Repair.

• Delays caused by factors outside our control, such as part shortages or shipping delays.

• Loss of data resulting from repair services unless data backup services were explicitly requested and performed.

5. Refund Process

1. Submit a Request:

   • Email us at support@paragonpcrepair.com or visit our location with proof of purchase.

   • Clearly state the reason for your refund request and provide any supporting documentation.

2. Review Period:

   • Refund requests are reviewed within 3-5 business days.

   • If additional information or investigation is required, the process may extend to 7-10 business days.

3. Approval or Denial:

   • Approved refunds will be processed within 5 business days of the decision.

   • Denied refunds will include an explanation of why the request did not meet our refund criteria.

4. Refund Method:

   • Refunds will be issued using the original payment method. Alternative arrangements may be made if the original method is unavailable.

6. Warranty and Follow-Up Services

• Service Warranty: All repair services come with a 30-day workmanship guarantee. If an issue related to our service arises within this period, we will resolve it free of charge.

• Extended Warranty: Customers can purchase an extended warranty for repairs or parts at the time of service.

7. Customer Responsibilities

To ensure eligibility for refunds:

• Provide accurate and detailed information during the service request.

• Retain receipts, invoices, and warranty documents for future reference.

• Avoid tampering with repaired devices or replacement parts.

8. Contact Information

For refund requests or inquiries, please contact us:

• Email: support@paragonpcrepair.com

• Phone: 877.379.3950

• Address: 1530 Wilson Blvd, Ste 650, Arlington, VA 22209